Refund Policy
Our commitment to fair and transparent refund practices for health tech webinar purchases.
📋 Overview
At Skala, we strive to provide high-quality health tech webinars and exceptional customer service. We understand that circumstances may arise where you need to request a refund, and we've designed our refund policy to be fair and transparent.
This policy applies to all health tech webinar purchases made through our platform.
✅ Refund Eligibility
Full Refund (100%)
- • Cancellation requested more than 48 hours before the webinar start time
- • Technical issues on our end that prevent webinar access
- • Webinar cancelled by Skala due to instructor unavailability
- • Duplicate payment made in error
Partial Refund (50%)
- • Cancellation requested 24-48 hours before the webinar start time
- • Technical difficulties on participant's end that we cannot resolve
No Refund
- • Cancellation requested less than 24 hours before the webinar start time
- • No-show to the scheduled webinar without prior notice
- • Webinar content does not meet personal expectations (content is clearly outlined in descriptions)
- • Violation of webinar terms and conditions
🔄 How to Request a Refund
Step-by-Step Process:
-
1
Contact our support team
Email us at [email protected] or call +62 819-1880-5000 -
2
Provide required information
Include your payment receipt, webinar details, and reason for refund -
3
Review and approval
We'll review your request within 1-2 business days -
4
Refund processing
Approved refunds are processed within 5-7 business days
⚠️ Important: Refund requests must be submitted from the same email address used for the original purchase.
📝 Required Information for Refund Requests
Essential Details
- • Full name and email address
- • Payment receipt or transaction ID
- • Webinar name and scheduled date
- • Virtual Account number used for payment
Additional Information
- • Reason for refund request
- • Supporting documentation (if applicable)
- • Preferred refund method
- • Bank account details (for BCA refunds)
⏰ Processing Times
Note: Processing times may be extended during holidays or high-volume periods. We'll keep you updated on any delays.
🎯 Special Circumstances
Medical Emergencies
We understand that medical emergencies can arise unexpectedly. In such cases:
- • Full refunds may be granted regardless of timing
- • Medical documentation may be required
- • Alternative: Credit toward future webinars
Technical Issues
If you experience technical difficulties:
- • Contact support immediately during the webinar
- • We'll attempt real-time troubleshooting
- • Recording access provided if issue persists
- • Refund available if resolution isn't possible
Group Bookings
For organizations booking multiple seats:
- • Partial cancellations allowed up to 72 hours before
- • Individual attendee substitutions permitted
- • Volume discounts may affect refund calculations
📞 Contact Information
Refund Support
Support Hours
📅 Policy Updates
This refund policy may be updated from time to time to reflect changes in our services or legal requirements. When we make changes:
- • We'll notify existing customers via email
- • Changes will be posted on this page with the updated date
- • New terms apply to purchases made after the update date
- • Existing bookings remain under the original terms
⚖️ Legal Information
This refund policy is governed by Indonesian law and any disputes will be resolved through the appropriate Indonesian courts or arbitration procedures.
PT Skala Teknologi Nusantara reserves the right to make final decisions on refund eligibility based on the specific circumstances of each case.
For questions about this policy or your rights as a consumer, please contact our legal team at [email protected].
Questions About Our Refund Policy?
Our support team is here to help clarify any questions about refunds or assist with your request.